BJ's Wholesale in Oneonta, NY Closed now

Reviews about BJ's Wholesale

• ★ ☆ ☆ ☆ ☆

  May 07, 2019, by Shelby Bordinger
  Not good service at all, I was completely ignored when I walked up to the register, then had to empty everything out of my cart, which every time I have shopped at BJs only the smaller items I had to put on the belt. As I was putting all of my items on the belt, the cashier is putting items back in the same cart I was taking out of, instead of either, waiting for me take everything out of my cart, or put the items scanned in a empty cart. She then was throwing the items back in the cart, with heavy things on top.Then I had multiple coupons,( I could tell the cashier was having a little trouble getting some of coupons to work, but she never called another associate to help, I didn't really think to check my receipt before leaving the store.) I then looked at my receipt out in the parking lot and she forgot to scan half of the coupons. So within a couple minutes of leaving the store, I returned to the customer service desk after being told from the associate at the door, " it was no problem they could put those coupons she missed on my receipt and fund back to me." I proceeded to let the associate at customer service know I was just in the store shopping, 5 minutes ago, and the cashier forgot to scan half of my coupons. She then asked if I had the physical coupons with me, I had told her the cashier had them, and the associate at customer service held up 3 coupon books, thinking I was going to flipp through all 3 books, after spending $230.00 on groceries they couldn't have just put the $10 worth of coupons the cashier missed back on my receipt. I can say after shopping here for at least 7 years and buying my gas from them, spending a couple thousand a year, i will not shop here again, and its not about the coupons or the money, but how I was treated and seemed like they didn't care about "customer service".